Privacy & Cookie Policy

PRIVACY AND PROCESSING OF PERSONAL DATA:

This Privacy Policy describes how your personal information is collected, used and disclosed when you visit or make a purchase on fishingsport-store.com.

Collection of personal data:
When you visit the Site, we automatically collect certain information on your device, including browser data, IP address, time zone and data from some cookies installed on your device. Additionally, as you navigate the Site we collect specific information about the web pages and products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We will refer to this automatically collected information as “Device Information ”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer, and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
- “Log files” track actions that take place on the Site, and collect data including IP address, browser type, internet service provider, referring/exit pages, and timestamps.
- “Web beacons”, “tags” and “pixels” are electronic files used to record data on how you browse the Site.
In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information about you, including your first and last name, billing address, shipping address, payment information (including credit card numbers, account PayPal, email address and telephone number. We will refer to this information as “Order Information”.
When we talk about “Personal Data” in this Privacy Policy, we are referring to both Device Information and Order Information.

How your personal data is used:
We generally use Order Information to process orders placed through the Site (which includes processing your payment information, arranging for shipping, and delivering invoices and/or order confirmations). We also use Order Information to:
Communicate with you;
verify the absence of potential risks or fraud in orders; provide you with information or advertising about our products or services, if in line with the preferences you have expressed to us.
We use the Device Information collected (in particular your IP address) to verify the absence of potential risks or fraud and, more generally, to improve and optimize our Site (for example, by generating analytical data on navigation and interaction patterns with the Site by our customers, and to evaluate the success of our advertising and marketing campaigns).

Disclosure of personal data:
We share your Personal Data with third-party companies that help us carry out the activities described above. For example, we use Shopify for our online store technology. You can find more information on how Shopify uses your Personal Data here: https://it.shopify.com/legal/privacy. We also use Google Analytics to analyze how customers use the Site. You can find more information on how Google uses your Personal Data here: https://www.google.com/intl/it/policies/privacy/. If you want, you can deactivate Google Analytics from here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also disclose your Personal Data to third parties to comply with applicable laws and regulations, respond to subpoenas, search warrants or other legal data requests received, or otherwise protect our rights.

Advertising:
As described above, we use your Personal Data to provide you with targeted advertising or marketing communications that we believe may be of interest to you. To learn more about how targeted advertising works, visit the Network Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising here:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://about.ads.microsoft.com/it-it/risorse/informative/annunci-personalizzate
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's digital advertising opt-out portal: http://optout.aboutads.info/.

Do not track:
Please note that we do not alter our Site's data collection and data use practices in the presence of your browser's Do Not Track signal.

Your privacy rights:
If you reside in Europe, you have the right to access the personal data we hold about you and to request that it be updated, corrected or removed. If you wish to exercise this right, please contact us using the contact details below.
Furthermore, if you reside in Europe, please note that we also process your data to fulfill any contractual obligations towards you (for example, in relation to orders placed by you through the Site) or in any case to pursue our legitimate business interests above. indicated. In addition to this, please note that your data will be transferred to non-European countries including Canada and the United States.

Data retention and changes to our privacy policy:
When you place orders through the Site, we retain Order Information in our records unless and until you ask us to delete such information.

We may update this Privacy Policy from time to time, for example to reflect changes to our practices, or for other operational, legal or regulatory reasons.

Contact us:
For more information about our privacy practices, if you have any questions or if you would like to make a complaint, please email us at infofishingsport@gmail.com

GENERAL CONDITIONS OF SALE:

Shipping times (if applicable):

Shipping times may vary, this mainly depends on two factors:

1) Non-artisanal products: For these products, our couriers are generally able to deliver the order to the recipient within a maximum of 10 days.

2) Handcrafted/personalized products: On these products the waiting times may vary, they increase up to 3 weeks, since these are handcrafted processes to make your product unique.

Exchanges (if applicable):
We replace items only if they have been received already defective, damaged or if they are of the wrong size no later than 14 days from receipt of the goods, products with damage caused by wear and tear, negligence, improper use will not be replaced or refunded or tampering .

Electronic product warranty - Technical support after 15 days of delivery:

All electronic products have a 2-year warranty offered by the manufacturer from the date of delivery, except in the case of perishable products. Defects caused by negligence, shock, misuse, tampering or wrong voltage are not included. The warranty does not cover virus removal, program recovery, or disk reinstallation. In the event of an incident where a warranty claim is warranted, the product will be repaired, replaced or returned.

The warranty will be void:

- If a warranty detail or proof of purchase has been changed, altered or replaced;
- If the identification number or the guaranteed product is tampered with or repaired, without prior authorization from the Technical Service.

To use the guarantee, you must communicate it using the Contact Section, indicating:

- Order number;
- Product Description;
- Description of the product problem;
- Photos attached in case of visible damage.

The waiting times for receiving the new item are subject to variations and the actual availability of the item in stock, send us an email to fishingsportstore@gmail.com and we will be happy to process your item exchange request as quickly as possible taking into account that this process can last up to 4 weeks.

How to make a return:
Our policy provides a deadline of 14 days to make returns, this means that if you want to return a product you will get a refund with the amount of the price paid for the product you return, if 14 days have passed from the date of the return. purchase, unfortunately we cannot offer any refunds or item exchange, for return purposes we require a receipt or proof of purchase.

In order for the return to be eligible:

The item returned for the wrong size must be intact and in the same condition in which it was received, therefore complete with labels and in its original packaging, items that were received already defective and damaged will also be eligible for return. In the following cases we will accept the return request and then issue the refund after having received and physically checked the products. This process will take up to 4 weeks.

Non-returnable products:
For different types of goods, returns are excluded, as in the case of gift vouchers, intimate or sanitary products, dangerous materials and flammable liquids or gases or even products with damage caused by wear and tear, negligence, improper use or tampering .

Receive a Refund:
After we have received and checked the returned products, we will inform you via email whether your refund request has been accepted or not and in case of a positive outcome, the refund will be made via bank transfer.

Returns Shipping:
To make a return, contact us and we will explain how to proceed.
Shipping costs for returning the item will be your responsibility and are non-refundable, so if you receive a refund, return shipping costs will not be included in the refund. Depending on the country you live in, the time required for delivery of the replacement product can vary up to 4 weeks, if you need to ship an item worth over €75 it is advisable to use a trackable shipping service or to insure the shipment, as we do not guarantee that we will receive the returned item.

Refund on sale items (if applicable):
Only full priced items can be refunded for their full value. For items on sale, the refund will be equal to the price paid with the discounts applied.

Canceling an order:

You will have the possibility to cancel an order at any time, before and after the product has been delivered, the only two conditions are the following:

1) That the cancellation is made within 14 days of delivery of the product and that the product returns to us in perfect condition with labels still applied and in its original packaging;

2) Shipping in case of return/cancellation of the order will always be paid by the customer.

To cancel after receiving the products, write to us at the following address: infofishingsport@gmail.com and we will tell you how to proceed.